Parents - Strawbridge Studios

Parents

How Can We Help?

Welcome to Strawbridge Studios Yearbooks!

How To Order- To order your yearbook, click the Order Pictures and Yearbooks button in the top right corner of your screen. Enter your yearbook access code, and click Find. You can then place your yearbook order. 

Yearbook Order Status– If you have questions regarding your yearbook order, please contact our Customer Service department at (866) 624-6229 or cservice@strawbridge.net.

FAQs- View our Frequently Asked Questions about Yearbooks below! 

Parent Portrait Package FAQs (25)

  • I would like to place an order online. Is that possible?
  • Underclass:

    Yes, you can place your order online. To order your pictures:

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter the code from your order form. Click Find.
    3. Enter your email address to log in and view package options.

    Seniors:

    Yes, you can place your order online. To order your pictures:

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter the gallery code you received.
    3. Enter your email address to log in and view package options.

    Sports:

    We offer online ordering for some of our Sports programs, but not all.

    1. Review the order envelope you received. In the bottom left corner, there may be a field that says “Enter Code Online”. If you see this field, you can order your pictures online
    2. At the top of this page, click the Order Pictures and Yearbooks button.
    3. Enter the code from your order form. Click Find.
    4. Enter your email address to log in and view package options.
  • Where can I find my online code?
  • Your code will be listed at the bottom of your order form below the student information. For our “Payment Only” programs where you have already received your product, your code will be listed on the price sheet included with your package.

  • My student did not bring home an order form, but your site is asking for a code. Where can I find the code?
  • Please use our online chat feature, email us or call our Customer Service Department at cservice@strawbridge.net or (866) 624-6229. One of our Customer Service representatives can provide you with your code to order.

  • How long does Strawbridge keep my child’s portrait?
  • Underclass/Sports: 

    Generally, portraits are kept online for 12 months after picture day. After this time, images are archived and only accessed if needed to produce our Journey Program.

    Seniors:

    Senior images are kept on file for two years after they are taken and can be ordered at any time during that period.

  • I would like to order additional portraits online. Is that possible?
  • Underclass/Senior:

    Yes, you can order additional portraits online. To reorder more portraits:

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter your student’s online order code.
    3. Review the available options and place your order.

    Sports Reorders:

    You can only order additional prints if an order was placed on the original sports picture day. Unfortunately, for Sports picture days, not all athletes are photographed for individual pictures. If you ordered sports pictures on the original picture day and have received your prints, you may reorder more of the prints you received.

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter the code that is listed on the reorder sheet that came with your package.
  • I wanted to purchase a portrait package, but did not get my payment in on time. Can I still place an order?
  • Fall- Underclass: 

    Yes, we do accept late orders, but there will be an additional charge of $7 to cover processing and shipping charges. Your package will be shipped directly to the specified shipping address, not to the school. Follow the instructions below to order your package.

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter the code from your order form. Click Find.
    3. Enter your email address to log in and view package options.

    Spring-Underclass
    Most of our Spring programs are prepay only. This means that only students who placed their orders on picture day are photographed individually. If you want to confirm whether your child was photographed and whether you can order pictures, please contact our Customer Service at (866) 624-6229 or cservice@strawbridge.net for more information.

    Sports:

    Most of our sports programs are prepay only. This means that only students who placed their orders on picture day are photographed individually. If you want to confirm whether your child was photographed or if you would like to order a team picture, please contact our Customer Service at (866) 624-6229 or cservice@strawbridge.net for more information.

  • I sent my order with my student the day after picture day, but my pictures did not come in with the others. When will I receive my order?
  • Orders that are turned in after picture day are processed and returned to the school or mailed to your home address as soon as possible, once the original orders are complete. If your order is shipping to your home, you will receive a notification when your order ships. However, if you would like a status on your picture package, please contact our Customer Service at (866) 624-6229 or cservice@strawbridge.net.

  • I just placed my order online, but I am being charged a shipping fee. Why?
  • If you have placed an order online and are charged a shipping fee, it is because the original orders from the school are already in process. Any orders placed after the processing of the original orders begins will be processed separately and mailed to the shipping address provided during online checkout.

  • What is my payment code? Where can I find it?
  • Your payment code is the same as your Invoice number. It is 11 characters long and can be found on the receipt you received after you place your online order.

  • My credit card was declined online, but my account is showing a pending transaction. What does this mean?
  • The most common reason a credit card is declined online is due to an address or zip code mismatch where the address entered for the billing information does not match the address the credit card company or bank has on file. The pending transaction means that your account was located, but the transaction could not be completed. The pending transaction will automatically be removed from your account in approximately 3-5 business days. Unfortunately, Strawbridge Studios cannot assist with the removal of the pending charges. If you need assistance, please contact your bank or card company directly.

  • I am unhappy with my pictures and would like a refund. How can I do this?
  • We’re sorry you are unhappy with your portraits. Please contact our Customer Service department at (866) 624-6229 or cservice@starwbridge.net to let us know why you are unhappy with your pictures. There may be something we can do to improve the quality of your pictures. However, if you are sure you would like a refund, simply return your entire package within 30 days of receipt to Strawbridge Studios at the address below.

    Strawbridge Studios, Inc.
    Attn: Refund Department
    PO Box 3005
    Durham, NC 27715

     

  • I purchased a portrait package, but my check was returned for insufficient funds. What should I do?
  • Please call our Customer Service Department at (866) 624-6229 and ask for the Returned Checks Department. This department can assist you with next steps.

  • Can I pay for multiple students with one transaction/check?
  • Online Ordering:

    Yes! As long as you are purchasing pictures for multiple students for the same picture day, you can place an order for both students under one order. You will need to order the pictures for one student, then enter the code for your second child to continue your ordering.

    However, at this time, you are not able to order a Fall picture and a Spring or Classroom Group picture at the same time.

    Ordering by cash/check/money order:

    To track orders accurately and efficiently, each envelope must include ONLY the payment for the specific student and specific package listed on that envelope. If you would like to pay for multiple students at the same time, please place your order via our online system.

  • My package is incorrect. How can I fix this?
  • You can complete a Contact Form on our website or contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. We will correct your order to ensure you receive the order you paid for!

  • Can I see my child’s photo online before I purchase a package?
  • We do post our images online for you to review for our proof and speculation programs once the images are processed. For our prepay programs, the images will be posted online after picture day. However, if you wait to order after picture day, you may be charged a $7.00 late order fee to process and ship your prints.

    If you purchase prints without viewing them and are unhappy with them for any reason, you can have the pictures retaken if a retake day is available (Fall Only), or you may send them back to us for a full refund. Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance.

  • Do you offer any discounts on your packages? (Military, Multiple Student, Senior Citizen)
  • Unfortunately, we do not currently offer any discounts for military or senior citizens at this time.

    We now offer multi-child ordering, so you can place an order for multiple students under one transaction. This can assist with saving on ship to home fees when those fees are being applied.

  • I have received complete packages for both of my children. Can I combine sheets to make one discounted order?
  • Unfortunately, our packages are priced and offered per student and cannot be combined.

  • I ordered a class group photo, but did not get it. What can I do?
  • Our class group pictures are sent directly to the school. If you did not receive your picture, please start by checking with your child’s teacher or the front office at your school. If your print cannot be located by the school, please use our Contact Form or contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance.

  • I do not want to order an entire package. I only want a specific print size or a digital image. How can I place that order?
  • These items are offered for purchase on our website.

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter the code from your order form. Click Find.
    3. View the A La Carte and Add On options to see what prints and downloads are available for purchase.
    4. Enter your email address to log in and view package options.
  • Can I exchange sheets in my package for other sizes?
  • Unfortunately, the prints in our packages are set and cannot be altered. However, you can order additional prints online.

    1. At the top of this page, click the Order Pictures and Yearbooks button.
    2. Enter the code from your order form. Click Find.
    3. On the following page, choose the Reorder option.
    4. Enter your email address to log in and view package options.
  • I received my child’s individual picture, but the class group photo was not in the envelope. Where is it?
  • Class photos and individual photos are processed and produced separately. Even if they are taken on the same day, they may not be returned at the same time due to the proofing process. If you have questions about the status of your pictures, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance.

  • Can I add/remove items to an order already placed?
  • Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance. A representative can review your specific order to see if any adjustments can be made.

  • I paid for my child’s package online for the original picture day, but they were absent. What should I do?
  • Your child can have their picture taken on retake day at their school and should bring your online receipt with them to give to the photographer. If a retake is not available or has already passed, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. They will be able to issue you a refund for your order.

  • I want to make copies of my child’s photo. How can I do that?
  • Our images are copyrighted and cannot be reproduced from the individual prints. However, you can go online and purchase a digital download of your child’s image. Along with the digital image, you will receive the photo release for the image so prints can be made. You will need to provide this photo release to any print shop to produce your copies. If you have questions, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net.

  • I ordered a package with an upgrade, but I am not happy with it. What are my options?
  • If you do not like the upgrades provided, we will happily reprint any upgraded package with a different upgrade of equal or lesser value or remove all upgrades from the image and reprint the package ordered at no additional charge. Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance with this process.

Parent Yearbook FAQs (11)

  • How do I place an order for my yearbook?
  • You are typically able to purchase your book by cash, check, money order, or online with a credit card.  However, every school has a different payment arrangement, so please reference the yearbook envelope or flyer provided by your school for more information.

  • Can I pay online for my yearbook?
  • Most schools allow for online ordering through Strawbridge Studios.  Please reference the envelope or flyer provided by your school for more information.  If you do not have an envelope, please contact your school or email us at cservice@strawbridge.net.

  • Can parents order directly from Strawbridge after the order deadline?
  • The school manages the sale of their yearbooks, and we want to make sure each one they have on hand is sold first.  Please contact your school first to see if they are able to fulfill your order.

    If the school has closed their sale for the year, we will allow reorders to be placed.  There is a non-negotiable $10 reorder fee, and we do not provide personalization on reorders if the school previously offered that option.  Please email cservice@strawbridge.net for more information.

  • I would like to include personalization on the front cover, but it’s not listed on my form.
  • Not every school is signed up to allow for the option to have the name and/or picture on the front cover.  Unfortunately, if they did not choose this plan, we are unable to include personalization on the cover.

  • Can you send my yearbook directly to me or to a different address?
  • We are a wholesale provider and mail all books in bulk to the school.  Once the school has completely run out of books and closed their sales, you may call and place a reorder through our company

  • When will I receive my yearbook?
  • Yearbooks are typically distributed toward the end of the school year.  However, each school will have its own particular timeline for delivery.  Please contact the school’s yearbook advisor if you have specific questions regarding distribution.

  • Do you have copies of previous yearbooks?
  • We keep digital copies of yearbooks for the past 5 school years on file.  To place and order, please contact us at 866-624-6229.

  • I can’t remember if I already ordered a yearbook.
  • You will need to first contact the school’s yearbook advisor to see if they have an order for you.  If they do not have record, please contact us at cservice@strawbridge.net.

  • I need to cancel an order for a yearbook that I placed online.
  • Please email us at cservice@strawbridge.net or ybsupport@strawbridge.net and we can honor that request for you.

  • I ordered a yearbook and did not receive it.
  • Please contact the yearbook advisor at your child’s school as they manage the sale of their yearbooks.

  • There is an error with my yearbook.
  • Please email us at ybsupport@strawbridge.net and we will evaluate the error and correct it on a case by case basis.