Please email us at yearbook.support@strawbridge.net for assistance. We will evaluate the error and offer solutions on a case by case basis. […]
Classification: Parent Yearbook FAQs
I ordered a yearbook and did not receive it.
Yearbooks are sent in bulk to the school for distribution. If you ordered a book and did not receive it, we first recommend contacting the school and their yearbook advisor directly, as they manage the sale of their yearbooks. In the event that the school is unable to provide you with your ordered copy, please […]
I need to cancel an order for a yearbook that I placed online.
Please email us at yearbook.support@strawbridge.net to request a refund. […]
I can’t remember if I already ordered a yearbook.
Please first contact the school directly to verify your order, as they are responsible for tracking all orders for distribution purposes. If they do not have record of your order, you may contact us at yearbook.support@strawbridge.net, and we can attempt to locate it for you. Please note that depending upon the school’s selected method of […]
Do you have copies of previous yearbooks?
We maintain digital copies of yearbooks for reprint going back 3 school years. To place an order for a yearbook older than the most recent school year, please contact our Yearbook Support team at 800-889-6092. […]
When will I receive my yearbook?
Yearbooks are typically distributed toward the end of the school year. However, each school will have its own particular timeline for delivery. Please contact the school directly if you have specific questions regarding distribution. […]
Can you send my yearbook directly to me or to a different address?
We are a wholesale provider and ship all books in bulk to the school for distribution. In most cases, we begin taking reorders online for yearbooks that can be shipped direct June 1. These orders incur an additional shipping fee on top of the book’s sale price. If you need additional information, please feel free […]
Can I personalize my yearbook order?
The decision to offer personalization options for yearbooks ultimately rests with the school, as they direct and manage all aspects of their yearbook sale. This includes pricing, deadlines, and add-on options. If your school did not elect to offer personalization, then we unfortunately are not able to offer this option outside of the school’s sale […]
Can I order directly from Strawbridge after the order deadline?
The school manages the sale of their yearbooks, and we want to make sure each one they have on hand is sold. Please contact your school first to see if they are taking additional orders. If the school has sold out of books, we do provide for reorders directly through us in most cases. These […]
Can I pay online for my yearbook?
Most schools allow for online ordering through Strawbridge Studios. Please reference the flyer provided by your school for more information. If you do not have a flyer or ordering information on hand, please contact your school or email us at yearbook.support@strawbridge.net. […]