Underclass:

Yes, you can place your order online. To order your pictures:

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter the code from your order form. Click Find.
   • If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request your code from one of our Customer Service reps. You can also email cservice@strawbridge.net or call (866) 624-6229 to request your order code.
3. Enter your email address to log in and view package options.

Seniors:

Yes, you can place your order online. To order your pictures:

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter the gallery code you received.
   • This code will be individual to each student and is 10 digits long. It is located in the email you should have received letting you know your pictures are available. If you did not receive an email, please contact our Customer Service department at cservice@strawbridge.net or call (866) 624-6229 to request your order code.
3. Enter your email address to log in and view package options.

Sports:

We offer online ordering for some of our Sports programs, but not all.

1. Review the order envelope you received. In the bottom left corner, there may be a field that says “Enter Code Online”. If you see this field, you can order your pictures online
2. At the top of this page, click the Order Pictures and Yearbooks button.
3. Enter the code from your order form. Click Find.
   • If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request your code from one of our Customer Service reps. You can also email cservice@strawbridge.net or call (866) 624-6229 to request your order code.
4. Enter your email address to log in and view package options.

Your code will be listed at the bottom of your order form below the student information. For our “Payment Only” programs where you have already received your product, your code will be listed on the price sheet included with your package.

Please use our online chat feature, email us or call our Customer Service Department at cservice@strawbridge.net or (866) 624-6229. One of our Customer Service representatives can provide you with your code to order.

Underclass/Sports: 

Generally, portraits are kept online for 12 months after picture day. After this time, images are archived and only accessed if needed to produce our Journey Program.

Seniors:

Senior images are kept on file for two years after they are taken and can be ordered at any time during that period.

Underclass/Senior:

Yes, you can order additional portraits online. To reorder more portraits:

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter your student’s online order code.
   • If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request your code from one of our Customer Service reps. You can also email cservice@strawbridge.net or call (866) 624-6229 to request your order code
3. Review the available options and place your order.

Sports Reorders:

You can only order additional prints if an order was placed on the original sports picture day. Unfortunately, for Sports picture days, not all athletes are photographed for individual pictures. If you ordered sports pictures on the original picture day and have received your prints, you may reorder more of the prints you received.

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter the code that is listed on the reorder sheet that came with your package.

Fall- Underclass: 

Yes, we do accept late orders, but there will be an additional charge of $7 to cover processing and shipping charges. Your package will be shipped directly to the specified shipping address, not to the school. Follow the instructions below to order your package.

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter the code from your order form. Click Find.
   • If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request your code from one of our Customer Service reps. You can also email cservice@strawbridge.net or call (866) 624-6229 to request your order code. 
3. Enter your email address to log in and view package options.

Spring-Underclass
Most of our Spring programs are prepay only. This means that only students who placed their orders on picture day are photographed individually. If you want to confirm whether your child was photographed and whether you can order pictures, please contact our Customer Service at (866) 624-6229 or cservice@strawbridge.net for more information.

Sports:

Most of our sports programs are prepay only. This means that only students who placed their orders on picture day are photographed individually. If you want to confirm whether your child was photographed or if you would like to order a team picture, please contact our Customer Service at (866) 624-6229 or cservice@strawbridge.net for more information.

Orders that are turned in after picture day are processed and returned to the school or mailed to your home address as soon as possible, once the original orders are complete. If your order is shipping to your home, you will receive a notification when your order ships. However, if you would like a status on your picture package, please contact our Customer Service at (866) 624-6229 or cservice@strawbridge.net.

If you have placed an order online and are charged a shipping fee, it is because the original orders from the school are already in process. Any orders placed after the processing of the original orders begins will be processed separately and mailed to the shipping address provided during online checkout.

Your payment code is the same as your Invoice number. It is 11 characters long and can be found on the receipt you received after you place your online order.

The most common reason a credit card is declined online is due to an address or zip code mismatch where the address entered for the billing information does not match the address the credit card company or bank has on file. The pending transaction means that your account was located, but the transaction could not be completed. The pending transaction will automatically be removed from your account in approximately 3-5 business days. Unfortunately, Strawbridge Studios cannot assist with the removal of the pending charges. If you need assistance, please contact your bank or card company directly.

We’re sorry you are unhappy with your portraits. Please contact our Customer Service department at (866) 624-6229 or cservice@strawbridge.net to let us know why you are unhappy with your pictures. There may be something we can do to improve the quality of your pictures. However, if you are sure you would like a refund, simply return your entire package within 30 days of receipt to Strawbridge Studios at the address below.

Strawbridge Studios, Inc.
Attn: Refund Department
PO Box 3005
Durham, NC 27715

Please call our Customer Service Department at (866) 624-6229 and ask for the Returned Checks Department. This department can assist you with next steps.

Online Ordering:

Yes! As long as you are purchasing pictures for multiple students for the same picture day, you can place an order for both students under one order. You will need to order the pictures for one student, then enter the code for your second child to continue your ordering.

However, at this time, you are not able to order a Fall picture and a Spring or Classroom Group picture at the same time.

Ordering by cash/check/money order:

To track orders accurately and efficiently, each envelope must include ONLY the payment for the specific student and specific package listed on that envelope. If you would like to pay for multiple students at the same time, please place your order via our online system.

You can complete a Contact Form on our website or contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. We will correct your order to ensure you receive the order you paid for!

We do post our images online for you to review for our proof and speculation programs once the images are processed. For our prepay programs, the images will be posted online after picture day. However, if you wait to order after picture day, you may be charged a $7.00 late order fee to process and ship your prints.

If you purchase prints without viewing them and are unhappy with them for any reason, you can have the pictures retaken if a retake day is available (Fall Only), or you may send them back to us for a full refund. Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance.

We now offer multi-child ordering, so you can place one order for multiple students under one transaction if your students attend the same school. This can assist with saving on ship to home fees when those fees are being applied.

If you are a current or former military member, please contact our Customer Service department to inquire about our military discount.

We are not currently offering any senior citizen discounts.

Unfortunately, our packages are priced and offered per student and cannot be combined.

Our class group pictures are sent directly to the school. If you did not receive your picture, please start by checking with your child’s teacher or the front office at your school. If your print cannot be located by the school, please use our Contact Form or contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance.

These items are offered for purchase on our website.

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter the code from your order form. Click Find.
   • If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request your code from one of our Customer Service reps. You can also email cservice@strawbridge.net or call (866) 624-6229 to request your order code.
3. View the A La Carte and Add On options to see what prints and downloads are available for purchase.
4. Enter your email address to log in and view package options.

Unfortunately, the prints in our packages are set and cannot be altered. However, you can order additional prints online.

1. At the top of this page, click the Order Pictures and Yearbooks button.
2. Enter the code from your order form. Click Find.
   • If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request your code from one of our Customer Service reps. You can also email cservice@strawbridge.net or call (866) 624-6229 to request your order code
3. On the following page, choose the Reorder option.
4. Enter your email address to log in and view package options.

Class photos and individual photos are processed and produced separately. Even if they are taken on the same day, they may not be returned at the same time due to the proofing process. If you have questions about the status of your pictures, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance.

Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance. A representative can review your specific order to see if any adjustments can be made.

Your child can have their picture taken on retake day at their school and should bring your online receipt with them to give to the photographer. If a retake is not available or has already passed, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net. They will be able to issue you a refund for your order.

Our images are copyrighted and cannot be reproduced from the individual prints. However, you can go online and purchase a digital download of your child’s image. Along with the digital image, you will receive the photo release for the image so prints can be made. You will need to provide this photo release to any print shop to produce your copies. If you have questions, please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net.

If you do not like the upgrades provided, we will happily reprint any upgraded package with a different upgrade of equal or lesser value or remove all upgrades from the image and reprint the package ordered at no additional charge. Please contact our Customer Service Department at (866) 624-6229 or cservice@strawbridge.net for assistance with this process.

The digital download is sent using the original image on the background it was photographed on. To receive the digital download with your background upgrade, please email CService@strawbridge.net with your child’s name, school name and order number and the information that you need your digital download with the background upgrade. We will email you with your corrected image.

If you placed an order but only received a slip with ordering information, don’t worry! Your order is being processed.

Prepay- If you received an envelope to order before picture day, but did not place your order until after picture day, your order is being processed separately from the original orders. In most cases, you have paid the $7.00 shipping and handling fee for your package to be processed and delivered directly to your home.

Proof- If you received an envelope with your child’s picture on it and placed your order more than 2 weeks after receipt of your envelope, your order is being processed separately from the original orders. In most cases, you have paid the $7.00 shipping and handling fee for your package to be processed and delivered directly to your home.

If you received your package from the original picture day and do not like them, you can participate in the retake day at your school. Simply return the package you received and do not want to the photographer on retake day. We will then reprocess your original order using the new picture from retake day. You do not need to place a new order.

If you ordered a digital download or it was included in your package and you did not receive it, please check your Spam/Junk filter in your email. Sometimes the emails get accidentally filed away by your email provider. If it is not in your Spam/Junk folder, we may not have your email or the email address we have on file is incorrect. Please email cservice@strawbridge.net with your child’s name, school name, order number and information that you did not receive your digital download and have already checked your spam filter. We will send you the image you did not receive.

If you placed your order after picture day, it may take approximately 4 weeks to deliver your package. If you have not received your order 4 weeks after your order is placed, you can contact us at cservice@strawbridge.net to request a status update on your order.

We offer 25 different background options for our fall underclass pictures for our Prepay or Proof programs.

To view those options, click here

Schools direct the sale of their yearbooks, including what ordering methods are available. Many schools utilize our online ordering system as well as accepting payments via cash or check.  However, every school has a different payment arrangement, so please reference the yearbook sale flyer provided by your school for more information. If you do not have ordering information available, please feel free to contact us at yearbook.support@strawbridge.net.

Most schools allow for online ordering through Strawbridge Studios.  Please reference the flyer provided by your school for more information.  If you do not have a flyer or ordering information on hand, please contact your school or email us at yearbook.support@strawbridge.net.

The school manages the sale of their yearbooks, and we want to make sure each one they have on hand is sold.  Please contact your school first to see if they are taking additional orders.

If the school has sold out of books, we do provide for reorders directly through us in most cases. These reorders typically begin June 1, though this depends upon when the school’s books have been delivered and the conclusion of their yearbook sale. Please note that these orders incur an additional shipping fee on top of the book’s sale price. If you need additional information, please feel free to contact us at yearbook.support@strawbridge.net.

The decision to offer personalization options for yearbooks ultimately rests with the school, as they direct and manage all aspects of their yearbook sale. This includes pricing, deadlines, and add-on options. If your school did not elect to offer personalization, then we unfortunately are not able to offer this option outside of the school’s sale parameters.

We are a wholesale provider and ship all books in bulk to the school for distribution.  In most cases, we begin taking reorders online for yearbooks that can be shipped direct June 1. These orders incur an additional shipping fee on top of the book’s sale price. If you need additional information, please feel free to contact us at yearbook.support@strawbridge.net.

Yearbooks are typically distributed toward the end of the school year.  However, each school will have its own particular timeline for delivery.  Please contact the school directly if you have specific questions regarding distribution.

We maintain digital copies of yearbooks for reprint going back 3 school years. To place an order for a yearbook older than the most recent school year, please contact our Yearbook Support team at 800-889-6092.

Please first contact the school directly to verify your order, as they are responsible for tracking all orders for distribution purposes. If they do not have record of your order, you may contact us at yearbook.support@strawbridge.net, and we can attempt to locate it for you. Please note that depending upon the school’s selected method of payment collection, we may not be able to verify orders not placed online.

Please email us at yearbook.support@strawbridge.net to request a refund.

Yearbooks are sent in bulk to the school for distribution. If you ordered a book and did not receive it, we first recommend contacting the school and their yearbook advisor directly, as they manage the sale of their yearbooks. In the event that the school is unable to provide you with your ordered copy, please contact us at yearbook.support@strawbridge.net for assistance.

Please email us at yearbook.support@strawbridge.net for assistance. We will evaluate the error and offer solutions on a case by case basis.

We have a dedicated team of Yearbook Representatives that would be happy to discuss all Strawbridge Studios has to offer for your yearbook needs. Please don’t hesitate to contact us at YBSales@strawbridge.net for more information. To connect you with the correct Representative for your area, please provide your school name, location (city & state), and contact info in your message. We look forward to hearing from you!

Please contact your Yearbook Representative regarding any adjustments in copy or page count.  Your book pricing may change based on these types of adjustments.  If you are unsure how to reach your Representative, please contact us at yearbook.support@strawbridge.net for assistance.

We require your final yearbook submission 6 weeks prior to your desired delivery date. To discuss timelines and adjustments, please contact your Yearbook Representative.

Keeping track of all yearbook orders on the school’s end is essential for distribution purposes. Strawbridge does not maintain records of yearbook envelope orders submitted to us for deposit.

For cash and check orders, we recommend utilizing a spreadsheet such as the one we have available here: Order Tracking Spreadsheet
Your yearbook software also has an order tracking function available.

The online order tracking portal can be accessed here: Fotomerchant Portal
We have a quick guide to utilizing the portal available here: Portal Guide

You should have received login information for the portal when your online sale was activated. If you did not receive this information, please contact us at yearbook.support@strawbridge.net.

Yes! We offer our online sale platform to assist you in facilitating your yearbook sale. In fact, online ordering is the easiest way to handle selling your yearbooks–there are no paper orders to keep up with, and all your orders are in one place for easy tracking. We offer both printed and digital flyers to distribute to promote the online sale, and we also provide a direct link to the sale for you to disseminate as needed. To set up your sale and request materials, please utilize our fillable online form here: Sales Material Request Form

Strawbridge does not sell yearbooks directly to parents until after the school’s order of yearbooks has shipped and your sale has finalized, typically beginning June 1 for most books delivered in the Spring. For more detailed information, please feel free to contact us at yearbook.support@strawbridge.net.

There are many things you can do to promote yearbook sales at your school:

• Host an email campaign and/or post your yearbook sale link to your communication apps
• Mention the upcoming yearbook sale deadlines on the morning announcements
• Hold a cover contest around school to drum up interest for the yearbook
• Place posters provided by Strawbridge around the school to increase visibility
• Set up a table to take orders at school events
• Display your yearbook cover in the main office, media center, or other high-traffic areas

If you need more ideas or help with your yearbook sale, please contact your Yearbook Representative. If you are unsure of how to reach them, please contact our Yearbook Support team at yearbook.support@strawbridge.net.

We have a handy checklist available to help guide you through the yearbook process over the course of the school year: Yearbook Checklist

For more guidance, we recommend conferring with your Yearbook Representative. If you are unsure how to reach them, please contact us at yearbook.support@strawbridge.net for assistance.

Yes! Please contact your Yearbook Representative to schedule a training session. If you are unsure how to reach them, please contact us at yearbook.support@strawbridge.net for assistance.

We upload student portraits to your yearbook software after your absentee images have been processed. This allows us to add all portraits to the software at once, making organization easier and lessening the chance that students are left out of the book. We will send a notification once the portraits are available, which is usually within 3 weeks of your absentee picture date.

We highly recommend discussing yearbook cover options with your Yearbook Representative, as they can provide you with all the available information regarding cover designs and submission processes. Many options are available, whether you would like to use one of our Standard designs, design a custom cover (or have one designed for you), or utilize student artwork. Our catalog of Standard cover designs is available to view online here: Standard Cover Gallery

We offer professionally-designed custom yearbook covers based on your ideas and direction at no additional charge. Contact your Yearbook Representative to discuss your vision!

Please note that we do not offer custom design work for content to be used inside the yearbook, only on the cover.

Yes! Most all of our Standard cover options have accompanying theme content available, such as backgrounds, clipart, and fonts. Check out our full catalog here: Standard Cover Catalog. To view the accompanying theme content, simply click one of the designs.

If you are not utilizing one of our Standard cover designs, the yearbook software has a wealth of content available to create your own theme. We recommend discussing the book design with your Yearbook Representative for suggestions.

After you submit from the yearbook software, you will be locked out from editing the book. However, we do not begin the printing process until we receive a completed Final Submission Form, available for download here: Final Submission Form

For more detailed information on the yearbook submission process as it pertains to your school, please contact your Yearbook Representative or our Yearbook Support team at yearbook.support@strawbridge.net.

Absolutely! There is a 25-copy minimum for reorders, and turnaround time is 3-4 weeks. To place a reorder, please contact your Yearbook Representative or our Yearbook Support team at yearbook.support@strawbridge.net.

Yearbook portraits, if provided by a different photography studio, should be sent to you in an industry-standard PSPA format yearbook export. We can then import those images into the yearbook software for you–just contact us at yearbook.support@strawbridge.net for assistance.

Candid photos should be uploaded to the yearbook software in as high a resolution as possible for best quality print results. The software allows for uploading a number of file formats; please refer to the upload dialog of the program directly for more information.