Any questions? Here you’ll find our most frequently asked questions with helpful answers for schools and yearbooks.
Yes, you can place your order online. To order your pictures:
Yes, you can place your order online. To order your pictures:
Unfortunately, we do not currently offer Sports ordering online.
Your code will be listed at the bottom of your order form below the student information. For our “Payment Only” programs, your code will be listed on the price sheet included with your package.
Please email or call our Customer Service Department at (866) 624-6229 or email@example.com. One of our Customer Service representatives will look up the code for you. If you have multiple children at the same school, you can use the same code provided on that form. The code is school specific.
Generally, portraits are kept on file for about 12-18 months. Your best option is to order your portraits within one year of picture day. After this time, images are archived and only accessed if needed to produce our Journey Program.
Senior images are kept on file for two years after they are taken and can be ordered at any time during that period.
Yes, you can order additional portraits online. To reorder more portraits:
You can only order additional prints if an order was placed on the original sports picture day. Unfortunately, for Sports picture days, not all athletes are photographed for individual pictures. If you ordered sports pictures on the original picture day and have received your prints, you may reorder more of the prints you received.
Yes, we do accept late orders, but there will be an additional charge of $7 to cover processing and shipping charges. Your package will be shipped directly to the specified shipping address, not to the school. Follow the instructions below to order your package.
Most of our sports programs are prepay only. This means that only students who placed their orders on picture day are photographed individually. If you want to confirm whether your child was photographed or if you would like to order a team picture, please contact our Customer Service at (866) 624-6229 or firstname.lastname@example.org.
Orders that are turned in after picture day are processed and returned to the school or mailed to your home address as soon as possible, once the original orders are complete. If you would like a status on your picture package, please contact our Customer Service at (866) 624-6229 or email@example.com.
If you have placed an order online and are charged a shipping fee, it is because the original order from the school has already been shipped. Any orders placed after the completion of the original orders will be processed separately and mailed to the shipping address provided during online checkout.
Your payment code is the same as your Order or Invoice number. It is a 7 digit number and can be found on either of the receipts emailed to you after you place your online order.
The most common reason a credit card is declined online is due to an address or zip code mismatch where the address entered for the billing information does not match the address the credit card company or bank has on file. The pending transaction means that your account was located, but the transaction could not be completed. The pending transaction will automatically be removed from your account in approximately 3-5 business days. Unfortunately, Strawbridge Studios cannot assist with the removal of the pending charges. If you need assistance, please contact your bank or card company directly.
We’re sorry you are unhappy with your portraits. To receive a refund, simply return your entire package within 30 days of receipt to Strawbridge Studios at the address below.
Strawbridge Studios, Inc.
Attn: Refund Department
PO Box 3005
Durham, NC 27715
Please call our Customer Service Department at (866) 624-6229 and ask for the Returned Checks Department.
Unfortunately, our site is not currently set up to take orders for multiple students in one transaction. You will need to place a separate order for each student. We apologize for the inconvenience.
Ordering by cash/check/money order:
To track orders accurately and efficiently, each envelope must include ONLY the payment for the specific student and specific package listed on that envelope.
Unfortunately, we do not post our images online for viewing due to copyright and safety reasons. If you purchase prints and are unhappy with them for any reason, you can have the pictures retaken if a retake day is available (Fall Only), or you may send them back to us for a full refund. Please contact our Customer Service Department at (866) 624-6229 or firstname.lastname@example.org for assistance.
Unfortunately, we do not currently offer any discounts for military, multiple students, or senior citizens.
Unfortunately, our packages are per student and cannot be combined.
Our class group pictures are sent directly to the school. If you did not receive your picture, please start by checking with your child’s teacher or the front office at your school. If your print cannot be located by the school, please use our Contact Form or contact our Customer Service Department at (866) 624-6229 or email@example.com for assistance. Proof of payment may be required.
These items are offered à la carte on our website.
Unfortunately, the prints in our packages are set and cannot be altered. However, you can order additional prints online.
Class photos and individual photos are processed and produced separately. Even if they are taken on the same day, they may not be returned at the same time due to the proofing process. If you have questions about the status of your pictures, please contact our Customer Service Department at (866) 624-6229 or firstname.lastname@example.org for assistance.
Please contact our Customer Service Department at (866) 624-6229 or email@example.com for assistance. A representative can review your specific order to see if any adjustments can be made.
Your child can have their picture taken on retake day at their school and should bring your online receipt with them to give to the photographer. If a retake is not available or has already passed, please contact our Customer Service Department at (866) 624-6229 or firstname.lastname@example.org. They will be able to issue you a refund for your order. Proof of purchase may be required.
Our images are copyrighted and cannot be reproduced from the individual prints. However, you can go online and purchase a digital download of your child’s image. Along with the digital image, you will receive the copyright to the image so prints can be made. You will need to provide this copyright to any print shop to produce your copies. If you have questions, please contact our Customer Service Department at (866) 624-6229 or email@example.com.
If you do not like the upgrades provided, we will happily reprint any upgraded package with a different upgrade of equal or lesser value or remove all upgrades from the image and reprint the package ordered at no additional charge. Please contact our Customer Service Department at (866) 624-6229 or firstname.lastname@example.org for assistance with this process.
Please email email@example.com with your school name, contact information and times you are available to meet with the representative in your area.
Our representatives would be more than happy to discuss price options with you. Please email firstname.lastname@example.org with your school name and contact information. Our local representative will get you a quote within 24 hours.
You can discuss copy and page count changes with your Account Representative. The price of each book will change as pages and copies are adjusted. If you are unsure of who your representative is, please contact our Yearbook Support team at email@example.com or by calling (800) 889-6092.
March 1st is the deadline for all yearbook submissions.
Schools are responsible for keeping track of yearbook sales. They should keep a record of all orders, whether they are online or direct payments to the school. In order to assist with tracking orders, please go to the following link:
Once at the site, enter your 6 digit school code to access tracking forms.
If your school has chosen to allow online ordering, parents will be able to order online.
The school manages the sale of yearbooks and should be the first point of contact to order yearbooks. If the school has finalized their sale for the year, Strawbridge can provide parents with yearbooks.
There are many things you can do to promote yearbook sales at your school:
If you need more assistance, please contact your yearbook representative.
There are a number of steps you can take to make your yearbook layout process smooth and efficient. We recommend:
Our yearbook representatives can come by to do an in-person training. You can also contact one our yearbook support members who can log into your computer and hold the demonstration over the internet. We offer webinars twice a week during the yearbook season. You can also visit our website to view our tutorial videos. There are numerous resources available to you to assist in creating your yearbook.
Backgrounds and graphic elements can be created in an alternate software, like Photoshop, and brought into the software. Make sure you are saving these images as RGB color JPGs. If you want to create your own background, be aware that the page size is 8.5 x 11.
If you are having trouble uploading images, please email firstname.lastname@example.org for assistance.
All images should be RGB color JPGs. If you can control your image size, you should set them to 300 DPI and make them 4.5×6 inches, 2241×3000 pixels.
We make sure your original, absentee, and faculty picture days are included in one export. Once the absentee picture day images are submitted to our lab, we upload all of your students to your layout software. You’ll make data corrections in the program and begin flowing your class pages.
The provided PSPA images are OK for online use. However, the images are sized down to be used for yearbook portraits only. Printing them any larger than a portrait panel will result in poor print quality. You may want to contact your representative for more information regarding the products and services we can offer.
There are a few options for your yearbook cover. See below:
If you have hard copy materials that need to be scanned, please send them to:
Strawbridge Studios, Inc.
3616 Hillsborough Road
Durham, NC 27705
We will return all original copies after the yearbook has been printed and delivered.
There is no charge for a free custom designed cover by one of our professional designers. You will receive cutting edge cover design for free, if you choose this option. We highly recommend all hard back customers take advantage of our custom cover service.
We do have a number of themes built into the backgrounds and clipart of the software. We do not do custom theme design. You will have the ability to customize your pages in the program.
After you submit your yearbook we will begin the proofing and printing process. In most cases, we provide you with a printed copy or digital copy of your book for review and approval before we go to press.
Once the book is submitted it takes approximately 2 weeks to deliver the proof to the school.
Once the book is submitted t Strawbridge, it takes approximately 2 weeks to deliver the proof to the school.
Yes, you will need to mail the proof back. We use the proof for reference during printing.
Once the proof is returned to Strawbridge, it usually take 2 to 3 weeks for softback books to be delivered. Hardback and Perfect Bound books take about 3 to 4 weeks.
Yes, the school can place an order for more yearbooks. There is no quantity requirement for a reorder, but there will be a $10 reorder fee plus shipping costs.