Please call our Customer Service Department at (866) 624-6229 and ask for the Returned Checks Department. This department can assist you with next steps. […]
Classification: Parent Portrait FAQs
I am unhappy with my pictures and would like a refund. How can I do this?
We’re sorry you are unhappy with your portraits. Please contact our Customer Service department at (866) 624-6229 or cservice@strawbridge.net to let us know why you are unhappy with your pictures. There may be something we can do to improve the quality of your pictures. However, if you are sure you would like a refund, simply […]
My credit card was declined online, but my account is showing a pending transaction. What does this mean?
The most common reason a credit card is declined online is due to an address or zip code mismatch where the address entered for the billing information does not match the address the credit card company or bank has on file. The pending transaction means that your account was located, but the transaction could not […]
What is my payment code? Where can I find it?
Your payment code is the same as your Invoice number. It is 11 characters long and can be found on the receipt you received after you place your online order. […]
I just placed my order online, but I am being charged a shipping fee. Why?
If you have placed an order online and are charged a shipping fee, it is because the original orders from the school are already in process. Any orders placed after the processing of the original orders begins will be processed separately and mailed to the shipping address provided during online checkout. […]
I sent my order with my student the day after picture day, but my pictures did not come in with the others. When will I receive my order?
Orders that are turned in after picture day are processed and returned to the school or mailed to your home address as soon as possible, once the original orders are complete. If your order is shipping to your home, you will receive a notification when your order ships. However, if you would like a status […]
I wanted to purchase a portrait package, but did not get my payment in on time. Can I still place an order?
Fall- Underclass: Yes, we do accept late orders, but there will be an additional charge of $7 to cover processing and shipping charges. Your package will be shipped directly to the specified shipping address, not to the school. Follow the instructions below to order your package. At the top of this page, click the Order […]
I would like to order additional portraits online. Is that possible?
Underclass/Senior: Yes, you can order additional portraits online. To reorder more portraits: At the top of this page, click the Order Pictures and Yearbooks button. Enter your student’s online order code. If you do not have your order form or can’t find your order number, use the “Use our online chat for assistance!” to request […]
How long does Strawbridge keep my child’s portrait?
Underclass/Sports: Generally, portraits are kept online for 12 months after picture day. After this time, images are archived and only accessed if needed to produce our Journey Program. Seniors: Senior images are kept on file for two years after they are taken and can be ordered at any time during that period. […]
My student did not bring home an order form, but your site is asking for a code. Where can I find the code?
Please use our online chat feature, email us or call our Customer Service Department at cservice@strawbridge.net or (866) 624-6229. One of our Customer Service representatives can provide you with your code to order. […]